FAQ

FAQ GLOSSARY

General

Where are you located?
Do you sell art and prints?
Do you restore pictures?
Do you restore frames?
Do you replace broken glass?
Do you restore paintings?
How much is my painting/picture/print worth?
Do you buy art?
Do you show work on commission?

Framing

Can/do you frame… ?
How long does it take to have something framed?
Do you make oval frames?
I already have a frame. Can I bring you a picture to put in my frame?
Do you restore frames?
What is a fillet?
Why do you need a matboard?
Can you frame an image without using glass?
What does museum mounting mean?
What does acid free mean?
Can you cut special shaped openings in a matboard?
Do you sell mirrors?
What is the cost of framing?
Can you give me a quote?
Why is framing so expensive?
Do you give discounts?

Printing/Scanning

How much does it cost to print?
Is there a difference in price between paper and canvas?
What type of file do you need to print?
How much can you enlarge my image?
How do you mount a canvas print?
Can I put a mat around a canvas print?
What is the difference between a giclee and a print on canvas?
How big of an image can you scan?
Which is better: photographing art or scanning art?
How big can you print?
Do I have to print a standard size?
What are your standard sizes?
Why do giclees cost so much?
How should I price my prints for resale?
Should I make a limited edition series of giclees?
Should I sign and number my prints?
What size should I print?
Do you make business cards or signs?

 

General

Where are you located?
We are located on E. Fowlkes St. behind the Lotz House Civil War Museum, off Columbia Ave, just South of Main Street, in Downtown Franklin, Tennessee. back to top

 

Do you sell art and prints?
We do carry a selection of prints and originals. We are also well connected with many artists and photographers, as well as other galleries. If we do not have something in stock that you are looking for, talk to us anyway and we may be able to find it for you or at least point you in a great direction. back to top

 

Do you restore pictures?
We restore pictures via a digital restoration process. We scan your original and use the computer to repair/rebuild the image. We are usually able to return a photo to a condition in which looks like it was taken yesterday. We are also able to both repair and maintain an older look for those customers looking to preserve, repair, and keep a nostalgic look to their photo. We can also get creative. If you are still unsure, give us a call and let’s figure the best solution together. back to top

 

Do you restore frames?
We can do basic repairs to frames. We mostly fix broken corners. We can do some minor finish repairs as well. However, for really intensive repairs we like to refer customers to our good friends at www.reedsgoldleaf.com – 615-294-6113. back to top

 

Do you replace broken glass?
We absolutely replace broken glass. For many customers this is usually a surprisingly simple and inexpensive repair. Prices are based on glass quality and size. We strongly recommend bringing the piece to our gallery and we will give you a quote on the spot. back to top

 

Do you restore paintings?
We do a digital restoration process. We scan your original and use special software to repair/rebuild the image. For images which have copyright protection and are in need of a conventional repair (which usually involves an intensive chemical process) we have someone we like to refer you to. Please contact us for more information regarding our contact. back to top

 

How much is my painting/picture/print worth?
We are not experts in estimating value, but we can set you in a good direction. Evaluating a painting’s worth is a tricky thing to do. Some of the elements involved in evaluating an image include: Knowing the artist’s name, the date the image was produced, the title of the image, and whether the image is a print reproduction, copy, or an original are all major factors in an image’s value. Many valuable print reproductions will come with a certificate of authenticity which is validation by both the artist and the publisher which produced the print. If it is an original then ideally it must have a signature to validate the image. Sometimes signatures are on the backs of valuable paintings, but more often they are on the front. Even if it is a signed original, there are many counterfeits. They are more frequent than you may think (especially for higher profile artists) and authenticating an image is critical to determine if you have both a genuine artifact and if it is worth anything. If the artist is living it can be much easier to validate the signature, if the artist is dead then an expert will be needed to confirm the signature. Printed series are going to be more valuable if they are part of what is called a ‘limited edition series’. In addition they are typically more valuable as a lower number in the series. Open edition prints are usually an unregulated quantity and publishers will typically print as many as they can as long as they are selling. Open-ended prints are usually less valuable than limited editions. Chances are, if you are unsure about an image’s value, it probably is not worth much. We certainly don’t want to burst any bubbles, but finding a diamond in the rough at a garage sale, for example, is one in a million. But, that means it is certainly possible. So keep pickin’! back to top

 

Do you buy art?
Unfortunately we do not buy art at this time. back to top

 

Do you show work on commission?
We will sometimes host artists for our monthly art crawl www.FranklinArtScene.com. For this event, we negotiate a commission rate and display duration (usually no more than 25 days). back to top

 

Framing

Can/do you frame…
Yes! Art, photos, prints, mirrors, shadow boxes, jerseys, bats, balls, clothing, x-stitch, plates, hammers, swords, knives, tiles, spoons, jewelry, and more. We may be forgetting something here but just try us! We love a challenge. back to top

 

How long does it take to have something framed?
It really depends on the complexity of a project and our current workload. We can typically complete a project in less than 2 weeks. High volume projects (100 or more units) can typically be delivered in under 30 days. back to top

 

Do you make oval frames?
We can provide oval framing, but it is more expensive than a standard style frame. back to top

 

I already have a frame. Can I bring you a picture to put in my frame?
Absolutely. We call it retro-fitting a frame. Usually we start with the image and design the mats and frame to fit. But in this case we start with the frame. Many times it is not a perfect fit and we need to adapt the image (and maybe mats). This may lead to an undesirable crop of an image or strange mat/border sizes. For example, you may end up with a mat border where the left and right do not measure exactly the same as the top and bottom. Sometimes it actually works perfectly. Another service we can provide in this scenario would be to cut the frame down to match the desired measurement. back to top

 

Do you restore frames?
We can do basic repairs to frames. We mostly fix broken corners. We can do some minor finish repairs as well. However, for really intensive repairs we like to refer customers to our good friends at www.reedsgoldleaf.com   615-294-6113. back to top

 

What is a fillet?
A fillet is a type of moulding that enhances your artwork and frame. It is typically very small (often 1/4″) and can be used to enrich the opening edge of a matboard or the inner lip of a frame. It is a great way to personalize a moulding or make a mat selection look very rich and more detailed. Come to the gallery and we would love to show you how they work! back to top

 

Why do you need a matboard?
Mat boards serve two functions. First, they look great and are a fun and creative way to accent the colors of your item. Second, they serve a function. If a piece of work is in contact with glass for too long it can build up moisture and can bond to the glass. Matboards help to keep your work off and away from the glass to prevent damage over time. back to top

 

Can you frame an image without using glass?
Paintings on certain materials are actually ideal without glass. For example, oil paintings and acrylic paintings on canvas, canvas board, and other types of boards, should actually be displayed without glass. If you put glass in front of one of these types of paintings the paint has a hard time breathing and a buildup of moisture between the glass and the art can cause mildew and mold to grow. This can ruin a painting. Some types of art really need to be behind glass. For example, paper prints, watercolors, photographs, and other types of artwork can get really wrinkled if they are not behind glass. The glass can help protect the image from getting wavy. All of this is a general rule and won’t apply to 100% of items. If you are still unsure, bring your image in and let’s look at it together. We can find the ideal solution for you. back to top

 

What does museum mounting mean?
Museums are all about preservation. They want things to last for decades, generations, centuries, and even millennia. When you approach things from this type of time line things as simple as the oils in your skin can cause an acceleration of deterioration. When you are mounting something using a museum method you want to have the item in its own entrainment and not in contact with any corrosive materials. There are a variety of ways to do this such as gum tape, mylar clips, corner clips, and acid free surfaces, among others. However, the objective is the same: keeping an image in place without intruding on its current condition and to ensure it is not in contact with any surface which could cause permanent damage. Also, you never want any valuable image permanently fixed to another surface or in contact with any material that caries any ph value other than neutral (acid free). This could destroy your image both structurally and in terms of its value. You may also like to read the #what-does-acid-free-mean. back to top

 

What does acid free mean?
Acid free means something has a neutral ph value; it is neither basic nor acidic. Both are corrosive and can actually burn important art, prints, or other documents. We have all seen this effect. Old newspapers turn tan/brown over time. This occurs because the pulp of the paper has a very slightly acidic ph level. It is actually burning itself. So, needless to say you don’t want to burn your item. This is why we use matboards and foamboard backings that are cotton based (ph neutral/acid free). All of our adhesives, tapes, and other mounting devices are all non-corrosive. This is a simple step to ensure your image will last and last. back to top

 

Can you cut special shaped openings in a matboard?
We can cut multiple openings for collages, oval shapes, or even custom shapes using a computerized mat cutter. back to top

 

Do you sell mirrors?
We sell mirrors and we will be able to help you find the right solution. back to top

 

What is the cost of framing?
Framing all depends on the size and the style of your materials. Prices vary a lot and our sample selection is vast. We strongly recommend that you visit us in person to see for yourself the varieties of styles and their corresponding prices. We have plenty of styes to match any type of taste and budget. back to top

 

Can you give me a quote?
We can certainly give you a quote, however, because our styles vary so much, we strongly recommend that you visit us in person to see for yourself the varieties of styles and their corresponding prices. back to top

 

Why is framing so expensive?
Many people ask this question. Most people don’t realize the value of the type of product we provide. Many of the big box stores (Michael’s, Hobby Lobby, and Walmart) all are price-driven. They are selecting the cheapest materials and also manufacturing outside of U.S. borders. Most people know that the less you pay for something the lower the quality. Our prices reflect our drive to offer the best quality. And we always strive to do so at the best price the market will let us provide. Our materials are made with choice cut woods, and are all hand finished in the U.S.A. Many of the trees for our products are harvested and processed in the U.S.A. In large part, if the wood for a frame comes from another country, it at least comes from North America! We proudly admit that some of our materials are imported from over seas. Come and see our imported Italian and German mouldings. We are craftsmen and make each item we produce with creativity and precision. It is like furniture for your walls. We like to think the products we make are something you can hand down for multiple generations. Our goal is simple: The best blend of price and quality. Remember that you really do get what you pay for. We can assure that you will appreciate what we do a lot more than a plastic frame you get from the box store. back to top

 

Do you give discounts?
We typically are negotiable on our retail prices. We are most likely able to be flexible when we do multiple pieces at once. Also, we can minimize our waste when we use the same materials for multiple pieces. Both of these help us to increase our ability to save and we will pass this on to you. We also have excellent discounts for designers, artists, and decorators. back to top

 

Printing/Scanning

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How much does it cost to print?
Our base rate is 10 cents per square inch. We offer discounts for quantity printing. We do not limit you to size or number of images for these discounts. All that we ask is you use the same material in order to get our quantity discounts. Our workload is enough that we are able to print multiple customers at once which helps us eliminate the potential for wasted material. This helps us keep our cost down and we share the savings with you. back to top

 

Is there a difference in price between paper and canvas?
There is not a difference in price between paper and canvas when it comes to scanning. back to top

 

What type of file do you need to print?
We can adapt to each individual, but what is typical is a high resolution jpg. back to top

 

How much can you enlarge my image?
Printing a file at its natural size when the resolution is 300 dots per inch (dpi) will yield the highest quality. But we can enlarge a file 200% and still have amazing quality. We can even go as high as 400%, but the image quality begins to fall apart beyond that. back to top

 

How do you mount a canvas print?
We stretch them like a painting around a frame called a stretcher bar frame. It is not recommended to dry mount or spray mount a canvas print to some other type of subsurface. It will usually start to come apart over enough time. Stretching is ideal and we carry a variety of materials to choose from. back to top

 

Can I put a mat around a canvas print?
It is not recommended. Mats need to be behind glass to be preserved, whereas canvas prints should be able to breath and therefore should not be put behind glass. This is a bit of a conflict. If you wish to have mats around an image, we suggest you consider having the image printed or scanned onto a paper product. If you want to have a canvas print it is possible to add liners, fillets, and sometime additional frames to achieve a similar effect as a mat board. back to top

 

What is the difference between a giclee and a print on canvas?
A giclee refers, quite specifically, to a print of a piece of art. This may be a watercolor, a pencil drawing, or an oil/acrylic painting. Technically a giclee is a type of print on canvas. It all typically uses the same method of production. In other words the technology is the same, but the definition is a little more specific. back to top

 

How big of an image can you scan?
Normally 32″x50″. We can scan some items that are larger, including unstretched paintings and paper items. back to top

 

Which is better: Photographing art or scanning art?
They both have pluses and minuses. Photographing can allow you to create the look of texture because you can create directional lighting, which will cast a shadow. However, controlling the color is more challenging with photography, and many times it is difficult to capture color as exact as possible. Also, cameras, while they are improving, are still limited to being able to print art photos at only a medium size (around 20”x24”). Scanning can yield great color and allow you to print much larger images, but in order to do so it is best to use global lighting (light from all directions) which will sometimes eliminate shadow. This can decrease the appearance of depth. So to sum it up, scanning can give great color and large sizes and photography can give you good texture. We suggest scanning your photography to produce the best possible results. back to top

 

How big can you print?
We can print up to 44” wide. We use roll media which means we are only limited by width. The largest single image we have produced to date is 44”x110”. That is more surface area than a sheet of plywood. We have the ability to print on wallpaper which means we are not limited to any size because the image can be printed in sections. The largest image we have printed in sections covered a wall that was 23″ wide and 28″ tall. back to top

 

Do I have to print a standard size?
In short, no. We print on roll media which means we can print any size up to 44” wide and a variable length (you may also want to see How big can you print?). We can specify any size you want. Also, standard sizes are a funny thing because it seems many standard systems do not match. What is standard anyway if so many systems don’t have the same standard? It is kind of funny when you think about it. back to top

 

What are your standard sizes?
Because we print on roll media, rather than sheet media, we do not have a specific standard print size. We can print to order any size you desire (with respect to the image file size and quality). Just in case you must know, standard sizes in the picture framing industry are: 5×7, 8×10, 11×14, 12×18, 16×20, 18×24, 20×24, 22×28, 24×30, 24×36, 32×40, 36×40, and 40×60. There are a few more, however, these are the most common. back to top

 

Why do giclees cost so much?
First of all, our prices are our best effort to provide a high performance long lasting product at a considerably fair price. One reason inkjet/giclee prints are more than some other conventional production methods is because of the ink. Ultrachrome aqueous pigment ink is some of the most expensive fluid on earth. The ink must serve several purposes in the machine. It cleans and lubricates small components in the printer. Also, the ink is what must yield the amazing results in a high quality image; one microscopic droplet at a time. The ink we use is a really high performance fluid and it is quite amazing. The droplet size ejected out of the print head is a variable droplet size ranging as small as 3 picoliters (3 trillionths of a liter). This variable droplet size allows the print head to overlap the various colors of ink in a variety of volumes, which can make for a wider range of color possibilities, and therefore a higher quality image for you. This is a distinct advantage that our printers have over any other printer on the market: color performance and ink coverage. back to top

 

How should I price my prints for resale?
Pricing is a funny thing. We do have a basic platform for a good starting point. Our philosophy is to help you feel confident about giving a price for something, rather than pulling a number out of thin air. We certainly are not the authority on pricing, but we may be able to help you get a good start. Ultimately you will have to experiment and discover what works best for you and your clients. However, this information may help. Consider your time and assign a value. You will have to decide what you want to make per hour. We feel a fair rate of art time should vary from $15-$100 depending on image complexity and your skill level. In addition, track your materials and cost of production and mark it up. The justification for marking up your materials is to both recover your expenses on a project and be able to buy more to keep producing. A typical markup on materials is between 15%-50%. You can get complex with this, but the underlying formula is the same: time+ (materials x markup) = sale price. Other expenses an artist might forget to factor into this formula include gas, cameras, memory chips, cd’s, phone calls, electricity, paints, brushes, travel expenses, and many others. You really just need to think about everything involved in bringing an image to the world. Some artists will also add an image value for each print into the formula, regardless of their image’s size. Something we have suggested for painters is, once you have figured a price you want for an original, take that price and distribute it into a certain quantity of prints regardless of their size. For example:  if you want to make $1000 for an original painting and you think you may want to print at least 10 images, then you have what we call an Image Use Price of $100. Therefore, your final price for a print (after figuring your time and materials) may be $35. A fair asking price for that image is $135.00. This can help increase the odds that you get your asking price, even in the event that you do not sell your original immediately. You may also need to factor in a commission for a gallery. It is important to remember all of this, but remember what you need to make on the product. This may sound confusing. If you need more help, then call us. We will gladly give you some help. back to top

 

Should I make a limited edition series of giclees?
Limited edition print series are a way to limit an image’s supply, therefore, in theory, making it more valuable. Many people will just sign and number a print and call it a limited edition to justify a higher asking price. We feel this is fine, but we want to encourage several things to artists considering creating a limited series. First of all, we are very used to seeing numbers like 145/500. This can be misleading to individuals who are new to giclee printing. Most of those editions are printed on cheap paper products, and in large quantities all at once. So, it is important to remember that giclee production is much slower and of a significantly higher quality than a high volume run like many are used to seeing in the market. We suggest smaller numbers like 50-100. Another fun way to make a limited series is to embellish (add real paint) to a giclee after it is produced. A signed/embellished giclee is technically a 1/1 series. Each one is different no matter what. This allows you to print as many or as few as you would like and still introduce each product to the market with a premium price like a limited edition may bring. One thing to remember whenever you are educating your interested customers about a giclee print and that is that in any case a giclee is a much higher quality product than any paper limited edition series print, regardless of how many there are. In any case limited series should have certificates of authenticity for each image from the series where both the publisher/printer and the artist verify in writing that the edition is in fact genuine. Signed and numbered prints can bring a higher price. These are called limited edition series prints. We suggest doing this but we also encourage people to use vocabulary like “limited edition giclee” because it is entirely a different method of production than the common limited edition paper prints that frequent the market. back to top

 

Should I sign and number my prints?
Signed and numbered prints can bring a higher price. These are called limited edition series prints. We suggest doing this but we also encourage people to use vocabulary like “limited edition giclee” because it is entirely a different method of production than the common limited edition paper prints that frequent the market. back to top

 

What size should I print?
Different sizes will be popular at different times and can vary based on the individual artist. Some types of art sell better big and others small. Sometimes people are attracted to large images and sometimes smaller ones. We cant predict this but there is an easy remedy to relieve yourself from trying to predict it…… Have different sizes. Having a range of sizes from 8”x10”s all the way up to big stuff like 36”x48”s will increase the chances that you will be able to have the right product for the right person at the right time. Also, having these different sizes will, over time, give you feedback about which sizes sell best for you. back to top

 

Do you make business cards or signs?
Yes we do. While we do not think of ourselves as a sign shop, we are able to produce giclee quality prints on display products like cards, fliers, and banners. We also print all of our business cards on canvas and we must say 100% of the people who touch one of our cards react to it. We can provide this service for you as well. They are not as cheap as a paper card but believe us it is 10 times more effective. Especially for artists and photographers. back to top